I won a $50.00 chargeback a few weeks ago. The chargeback was filed in January so took a while, still though for the principle it was worth it. I took these steps:
1, Submitted screen shots showing that the customer had downloaded the beats. The screenshot showed their ip address, the time, date etc.
Another step I took was sending paypal website links showing that the customer is actually a rapper (I sent the customers website that showed he was a rapper, the site had the same email address that matched the paypal transaction, it showed his songs etc. (this was to show paypal that this wasn’t a case of someone else making a purchase with a credit card)
I called paypal and explained to them that I do very good business and that I’ve been a member of paypal for years and this dispute is clearly fraud. I stated clearly that the customer made sure he downloaded the beats first and then filed a chargeback. During the phone call they refunded the paypal chargeback fee (this fee is an additional fee when a chargeback is issued)
In the end I won the chargeback. My advice: Gather as much evidence as you can that clearly discredits what the customer is saying Also, give Paypal a call, don’t be angry, just let let them know you do good business and the customer is fraudulently trying to own your items. Be patient, like I said the customer opened the chargeback dispute in January and I won it a few weeks ago.
Good luck, in this industry you have to expect that people will try things like this. This industry can be very shady. Just stay focused and professional.