Can't access purchased Beats


I have the order email, and the link to download my order. However, every time I open the link to access my purchased beats, it comes up with an error saying “Oops something went wrong”. I’ve spent a lot of money on these, and would like some help on figuring out what to do.



Sorry to hear this @Slaydetherapper. I can’t find any orders linked to this account - can you please email us at with your order details (order number + email address used) so we can look into this for you?