Can't play shared beats directly on Facebook?


#1

Up to a few months ago whenever i shared one of my beats to facebook it was possible to play/stream it directly on fb using the airbit/mfs player but now it just shows the beat title (without even a thumbnail) and people have to click on it and be directed outside facebook to listen to the beat on airbit.

See an example here: https://www.facebook.com/TerryVibes/posts/1787746554573356

Is there something i’m doing wrong when sharing it or is it possible to bring back this functionality as it was before as i’m pretty sure it gets a lot less conversions now as people are less likely to listen to the shared beat?


#2

Any suggestions anyone?


#3

Noone else has this issue?
@EllisHouslin is this a known issue? Do i have to open a ticket for this?


#4

Hi @terryvibes, sorry for the delayed response. It looks like there is a bug causing the player to not be displayed. This issue has now been forwarded onto the tech team who will look into it and provide a fix soon

Sorry for any inconvenience caused, we appreciate your patience whilst we look into this for you


#5

Ok cool, thanks. If possible pls update us on this thread when it has been fixed.


#6

For sure, we will let you know when it’s fixed


#7

Hey just checking in to see if there’s any update or ETA for this fix?


#8

Unfortunately not. The tech team have many things to work on, and this is on the list but I can’t offer an eta just yet

I understand this is not ideal for you, and we appreciate your continued patience


#9

Just a reminder that the issue is still there. It’s been a while now and this is quite important imo so hopefully there will be a fix soon… Pls try to look into it.


#10

Hey, this is still on our list of things to address, so don’t worry, it hasn’t been forgotten :slight_smile:


#11

Is this ever going to be fixed as it’s been almost a year now?