Customer Payment reversal


#1

I have a customer who purchased beats through the market place with paypal, and the customer payment was reversed. after that it went through again but has a different order number. i wanna make sure the customer didnt make another payment for different beats


#2

Hi @TiebBeatz. It looks like the initial payment was reversed as the order was unsuccessful, and the customer then completed a successful order, which is why there are two different order numbers. They only made one payment and only received one order - beats are not sent out for unsuccessful orders