Customers not being added to my email list


#1

When customers purchase a lease they get added to my email list, but if they get a free download they are not added to it. I have my free beats set to add them to my list. Is there something that I may be doing wrong?


#2

Hi @CryBrd. Users are sent an opt in email, as opposed to being automatically added to your list, so it may just be that those users haven’t opted in. You can check if emails are being recorded by heading to Beats > Free Downloads and downloading the CSV list. If this is empty, let us know and we’ll take a look for you


#3

Ok. They are being added to the CSV list. They just may not be opting in. Thanks for responding.