I can't use the Replace, Tagged and Trackout options, only the New one


#1

I refreshed the page and tried on Chrome and Edge. I have 1 beat uploaded and the Starter account (free)

I wanna add a .wav file and a Trackout to my uploaded beat.

What should I do to fix this?


#2

Hi @Austral, free users cannot add trackouts or use the ‘Replace’ option. You can upload wav files and our system will convert it mp3, giving you both files. So if you don’t want to upgrade you can delete the beat then upload the wav file.

If you do decide to upgrade this can be done in Dashboard > Settings > Subscription.


#3

hi i purchased a subscription but still don’t see the tagged and replace option why is this?


#4

Hi @OverlordKane

Thanks for contacting us for support. We are sorry to hear that you have faced this issue with your account’s options. This issue might be related to not uploading any beats yet, however once you’ll upload your first beat you will be able to view the options of tagged, replace & trackouts.

If you are still not able to view these options, can you please send me a screenshot of your displayed screen to support@airbit.com so that I can further inspect this issue for you?

For further assistance, please feel free to contact us.