My account isn't getting it's platinum rewards


#1

I’ve been a member on Airbit for well over 12 months & my rewards aren’t showing up. It says I haven’t been a member, long enough, of which, I have been. My account was credited for 5 years after airbit was hacked. Please respond, thank you!


#2

HI @Kamoshun, sorry for any inconvenience caused by this. It looks like this is happening due nature of your subscription so it hasn’t recognised that you are eligible. You are indeed eligible and we will look to fix this asap for you.

In the meantime, the coupon codes are generated automatically so I cannot get those to you before the issue is resolved, but I can send you the kits manually if you’d like?


#4

I have the same problem can u please help. Tnx


#5

Hi @trakstarbeats, sorry about that. I’ve now made the necessary changes to your account so you’re eligible now.

Please note - the Image-Line discount is no longer available and we are currently looking for a replacement. Sorry for any inconvenience, and thanks for your patience whilst we look to replace this reward