Need Subscription Renewal


#1

I have recently closed down an account that was charged a “Gold” membership. I’m writing this literally a couple hours after getting charged the monthly fee. Am I able to get refunded since I will not be using the account anymore?


#2

I had to re-create an account to post this. My old account name was under “No Other Way”. My email is rickyvelamusic@gmail.com if someone can help me out. Thanks!


#3

Hi @rickyvela

Thanks for contacting us for support. We are sorry to hear that you have faced this issue with your account subscription. Unfortunately, the subscription must be cancelled before an account is deleted to avoid any future charges. I have attempted to search for any payments from your email address and unfortunately I was unable to retrieve any payments associated to that email address. Can you please send us a screenshot of the transaction details on support@airbit.com so that we can further inspect/resolve this issue for you?

Awaiting for your response to provide further assistance.