Trying to redeem Premium rewards, it says "Whoops, something went wrong"?


#1

Hello all, I just got premium today and went to claim my premium rewards and it says that something went wrong and the page isn’t showing up. Anyone know what the problem is?


#2

Did you buy on a per monthly basis or paid for bulk (6months / 12 months) upfront?


#3

It is a 12 month plan :slight_smile:


#4

Damn, you should have it then.

Tried logging out your account and back in?

Tried to access from another browser?

Im cc @EllisHouslin so he can help more.


#5

I shall try to log out and in real quick :slight_smile:


#6

Update, logged out an in, tried to download one of the free soundpacks, its still the same.


#7

Damn… lemme check mine. Im on Safari.


#8

Alright! I also tried on Google Chrome


#9

Alright so…

On Safari when I click on the download it redirects me and then starts downloading. However when I try to open the download in another tab I get the same message as you.

You opening them in tabs?


#10

SOLVED!!!

This has been solved now but op can’t reply cause he is on a lockout.


#11

Sorry to hear you guys are having trouble accessing this page. If you’re still unable to access the rewards let me know and we’ll send you the kits/discount codes manually.

We will also investigate why this page isn’t functioning properly in certain browsers to avoid future issues


#12

I still don’t seem to be able to get them, if you could email the links that would be amazing, thank you!:slight_smile:


#13

Done! Please check your inbox when you can


#14

I’ve tried to generate the imageline coupon on safari and on google chrome on macbook, and on my iphone. I’m getting a “whoops” message on all.


#15

Hi @bluntos, we have responded to your email, please check your inbox when you can